Do you think you’ve hired the wrong web design company? Hopefully, you’ve done your research and have selected a company that has a reputation for developing results. However, no matter how you selected your company, you may be facing a problem if:

1) Your web design company doesn’t seem to understand web design very well. If your company is trying to create a very busy, slowly downloading site, you may have a problem.

2) Your company doesn’t seem to understand how to promote the web site. While it’s nice to have an attractive web site, you should have the option of getting concrete information about how to promote your web site in order to attract more customers.

3) Your web site design company is not honoring your agreement. If your web site design company has not delivered on time, has delivered over budget, or has not done what you have agreed upon, you may have a problem.

All these problems can generally be avoided by hiring a quality web design company up front. However, if the web design company you’ve hired is showing these red flags, you need to reopen communication. Contact the person in charge of your project and explain, in a clam and professional manner, the problem you are facing. Ask for help. If the web design company is showing that they do not understand web design or is creating a web site that downloads slowly or has a very busy background, you may request that the company put someone else on your project or redesign the site. You may also wish to seek out another web design company to correct the problem. Similarly, if your web design company doesn’t seem to understand how to promote your web site, you may wish to seek out a company who can help to bring more visitors to your web site. Look for a company that offers web site marketing as a separate service, so that you do not have to pay for having your web site redesigned all over again.

If your company is not honoring your agreement, refer back to the agreement and ask for updates and information. For example, you may e-mail or telephone and say something to the fact of “in our e-mail of March 3, we agreed that the web site would be completed by October 6. It is now October 10, could you give me an update on this issue?” When speaking with your web design company, always use “we” statements and avoid making any direct accusations. In some cases, there may have been a problem that was not anticipated, which may have caused the delay. If you cannot work out the problem with the person who’s in charge of the project, ask to speak to the owner of the company. Try to arrange a solution that would be amicable to everybody. Keep a copy of all the e-mail correspondence you share with your web design company, and keep notes on all the phone conversations you have. If your web design company is located near you, consider arranging an in-office interview to discuss the problem further. In many cases, a face-to-face meeting can be a very effective way to overcome problems.